Apac
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    DevOps

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    IT Services

    Marine Tech

    Networking

    PropTech

    Remote Work

    Robotics

    Scheduling Software

    Sensor Tech

    Simulation

    Smart City

    Software Testing

    Startup

    Storage

    Unified Communication

    Web Development

    Wireless

  • Automotive

    Banking

    Capital Market

    Construction

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Gov and Public

    Healthcare

    Insurance

    Legal

    Logistics

    Manufacturing

    Media and Entertainment

    Metals and Mining

    Pharma and Life Science

    Retail

    Sports

    Travel and Hospitality

  • CISCO

    Google

    IBM

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Collaboration

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Digital Signage

    Enterprise Architecture

    Enterprise Asset Management

    Enterprise Communications

    Enterprise Contract Management

    Enterprise Performance Management

    ERP

    Facility Management

    Field Service

    Fleet Management

    Gamification

    HR Technology

    IT Infrastructure

    IT Service Management

    Managed Services

    PLM

    Procurement

    Product Management

    Project Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • Wireless
    • CISCO
    • Collaboration
    • Compliance
    • Contact Center
    • Healthcare
    • IT Service Management
    • Microsoft
    • Retail
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • Wireless
    Editor's Pick (1 - 4 of 8)
    left
    WiFi 6, 5G and the Internet of Things (IoT)

    Mark Badal, CIO, IT&E

    The Force of Mobile and Wireless Technology: Driving Business Innovation, Increasing Productivity & Exceeding Customer Expectations

    John Mason, CIO, Bottomline Technologies

    The Next Big Technology is Process

    Tony Cordeiro, CIO, White Case

    The Wireless Built Environment

    Simon McFadden, Client Director, Data and Telco, Aurecon

    Can Edge Computing Stimulate Novel Applications for Enterprise Customers?

    Jake Saunders, VP Asia-Pacific, ABI Research

    5G & IoT, Opportunities for Industry

    David Turkington, Head of Technology, APAC GSMA

    Globalising InsurTech - The Game Changer

    Cameron Green, CEO, Willis Re Australia

    Automation: Data Centres Are The Low Hanging Fruit

    Braham Singh, COO - IDC & Associated Business, HGC Global Communications

    right

    Technology a Critical Pillar for Success

    By Carman Wenkoff, CIO, Subway

    Tweet
    content-image

    Carman Wenkoff, CIO, Subway

    Almost everything in every department has become supported or augmented with technology. The technology group at Subway headquarters used to be regarded as purely transactional or “keeping the lights on,” but has now evolved to be one of the critical pillars of the business and a core strategic business unit. Most of the work we do now is focused well beyond the foundational elements and is geared toward driving aggressive sales and profitability objectives. The CIO role is no longer supporting the business, it is driving critical parts of the business and working in strong partnership with the marketing and operational teams to transform the engagement level and methods with our customers. These new opportunities demand that the CIO be business-savvy and marketing minded. CIOs who are purely technical or view themselves that way will quickly become less valuable to the business and likely be supplemented with positions like the Chief Digital Officer in a different business unit, or be subject to more uncoordinated “shadow it” practices in the marketing area.

    "It’s one thing to protect our own trade secrets and plans, it’s an entirely different matter to make sure that our customer data, including payment data, is absolutely protected"

    The technology team at Subway has been leading the efforts and strategy in a number of critical areas. In our industry, the point of sale and ecommerce platforms are the core technology platforms for everything else. In the last several years, we have built and deployed these systems

    in over 31,000 locations and 20 countries, likely the largest single point of sale deployment in any industry. We also introduced and lead the efforts for the Subway App, which

    is a true mobile wallet and which allows our customers to order remotely, pay with any type of credit card or Subway Gift or Loyalty card. Technology also drove the strategy of becoming launch partners with Apple Pay, Android Pay and Samsung Pay. The best examples for me to share are not available yet for public consumption, but I can tell you that they are transformational to our business. These strategies have elevated the critical importance of technology in our business which is pretty amazing given the fact that we are still a Sandwich Shop at our core!

    Importance of Robust Security Practices

    Security is paramount. I have a CISO on my team and quite frankly there is nothing more important than maintaining good security practices. It’s one thing to protect our own trade secrets and plans, it’s an entirely different matter to make sure that our customer data, including payment data, is absolutely protected. CIOs should not be concerned whether the CISO function reports into the CIO or to the CEO, but they should make sure they are not sleeping until this critical area is covered. Personally, I think it does work better having the CISO in the technology team in order to ease the coordination of strategies and architecture.

    Driving Business Objectives

    Invest time in knowing the business and building relationships with your “first team” which should be the heads of each departmental group. Don’t introduce or drive technology solutions because it’s interesting to you or the team. It only matters if it drives the business objectives. This means you need to understand and speak the language of marketing, operations, legal and finance. Learn how to connect the dots back to technology solutions which can advance the business. Next, focus on building the best team possible because everything else is futile if you don’t have a team that can deliver. Be creative with how you build teams—they all don’t have to be under one roof. Get help from others. There is too much to do by yourself. It’s a strength to ask for help and seek it where needed because your stakeholders are depending on it. Be transparent in all you do and with everyone you engage—it just makes life easier and will strengthen relationships and partnerships which are critical for success.Finally, don’t underestimate the effort that will be required to run, scale and servicethe solutions that are implemented. Successful solutions require on-going care, feeding, and continuous improvement.

    tag

    Point of sale

    Weekly Brief

    loading
    Top 10 Wireless Tech Companies - 2020
    ON THE DECK

    Content Management System 2020

    Top Vendors

    Contactless Payments 2020

    Top Vendors

    Admired Tech 2020

    Top Vendors

    Corporate Finance 2020

    Top Vendors

    AI 2020

    Top Vendors

    Travel and Hospitality 2020

    Top Vendors

    Startup 2020

    Top Vendors

    Networking 2020

    Top Vendors

    FinTech 2020

    Top Vendors

    CRM 2020

    Top Vendors

    Scheduling Software 2020

    Top Vendors

    Education 2020

    Top Vendors

    Business Intelligence 2020

    Top Vendors

    PropTech 2020

    Top Vendors

    Salesforce 2020

    Top Vendors

    Big Data 2020

    Top Vendors

    Simulation 2020

    Top Vendors

    Product Management 2020

    Top Vendors

    Legal 2020

    Top Vendors

    Remote Work 2020

    Top Vendors

    Cryptocurrency 2020

    Top Vendors

    CEM 2020

    Top Vendors

    Insurance 2020

    Top Vendors

    Data Center 2020

    Top Vendors

    Banking 2020

    Top Vendors

    RegTech 2020

    Top Vendors

    Wireless 2020

    Top Vendors

    Procurement 2020

    Top Vendors

    Cognitive 2020

    Top Vendors

    Drone 2020

    Top Vendors

    HR Technology 2020

    Top Vendors

    HPC 2020

    Top Vendors

    Pharma and Life Science 2020

    Top Vendors

    SAP 2020

    Top Vendors

    Food and Beverages 2020

    Top Vendors

    Cloud 2020

    Top Vendors

    Blockchain 2020

    Top Vendors

    Cloud 2020

    Top Vendors

    Logistics 2020

    Top Vendors

    Augmented Reality 2020

    Top Vendors

    Contact Center 2020

    Top Vendors

    Oracle 2020

    Top Vendors

    Cyber Security 2020

    Top Vendors

    E-Commerce 2020

    Top Vendors

    Compliance 2020

    Top Vendors

    Enterprise Architecture 2020

    Top Vendors

    Digital Transformation 2020

    Top Vendors

    Manufacturing 2020

    Top Vendors

    Agile 2020

    Top Vendors

    CISCO 2020

    Top Vendors

    Field Service 2020

    Top Vendors

    Contact Center 2020

    Top Vendors

    IoT 2020

    Top Vendors

    Microsoft 2020

    Top Vendors

    Retail 2020

    Top Vendors

    Aviation 2020

    Top Vendors

    Healthcare 2020

    Top Vendors

    IT Service Management 2020

    Top Vendors

    Top Vendors

    Big Data 2019

    Top Vendors

    Digital Signage 2019

    Top Vendors

    Sales Tech 2019

    Top Vendors

    Startup 2019

    Top Vendors

    Salesforce 2019

    Top Vendors

    AI 2019

    Top Vendors

    Google 2019

    Top Vendors

    Smart City 2019

    Top Vendors

    FinTech 2019

    Top Vendors

    Admired Tech 2019

    Top Vendors

    Big Data 2019

    Top Vendors

    IT Services 2019

    Top Vendors

    Business Intelligence 2019

    Top Vendors

    Education 2019

    Top Vendors

    Project Management 2019

    Top Vendors

    Enterprise Asset Management 2019

    Top Vendors

    CRM 2019

    Top Vendors

    Data Center 2019

    Top Vendors

    PropTech 2019

    Top Vendors

    Capital Market 2019

    Top Vendors

    Travel and Hospitality 2019

    Top Vendors

    Legal 2019

    Top Vendors

    IT Infrastructure 2019

    Top Vendors

    Plastic Tech 2019

    Top Vendors

    Facility Management 2019

    Top Vendors

    Fleet Management 2019

    Top Vendors

    CEM 2019

    Top Vendors

    Sensor Tech 2019

    Top Vendors

    RegTech 2019

    Top Vendors

    Marine Tech 2019

    Top Vendors

    Collaboration 2019

    Top Vendors

    Software Testing 2019

    Top Vendors

    Facility Management 2019

    Top Vendors

    Automotive 2019

    Top Vendors

    Food and Beverages 2019

    Top Vendors

    Insurance 2019

    Top Vendors

    HPC 2019

    Top Vendors

    Wireless 2019

    Top Vendors

    Simulation 2019

    Top Vendors

    Corporate Finance 2019

    Top Vendors

    Drone 2019

    Top Vendors

    AI Healthcare 2019

    Top Vendors

    SAP 2019

    Top Vendors

    Procurement 2019

    Top Vendors

    Cyber Security 2019

    Top Vendors

    IBM 2019

    Top Vendors

    Construction 2019

    Top Vendors

    Logistics 2019

    Top Vendors

    Managed Services 2019

    Top Vendors

    Manufacturing 2019

    Top Vendors

    Media and Entertainment 2019

    Top Vendors

    Cloud 2019

    Top Vendors

    Banking 2019

    Top Vendors

    Agile 2019

    Top Vendors

    IT Service Management 2019

    Top Vendors

    Retail 2019

    Top Vendors

    HR Technology 2019

    Top Vendors

    Oracle 2019

    Top Vendors

    Cognitive 2019

    Top Vendors

    Compliance 2019

    Top Vendors

    Contact Center 2019

    Top Vendors

    Healthcare 2019

    Top Vendors

    Gov and Public 2019

    Top Vendors

    Microsoft 2019

    Top Vendors

    Pharma and Life Science 2019

    Top Vendors

    DevOps 2019

    Top Vendors

    E-Commerce 2019

    Top Vendors

    Blockchain 2019

    Top Vendors

    IoT 2019

    Top Vendors

    Metals and Mining 2019

    Top Vendors

    Gamification 2019

    Top Vendors

    Field Service 2019

    Top Vendors

    Augmented Reality 2019

    Top Vendors

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Accelerating Petcare Innovation through CRM and Digital Vision

    Accelerating Petcare Innovation through CRM and Digital Vision

    Miao Song, Chief Information Officer, Mars Petcare
    How Cloud Systems are Impacting Business Environments

    How Cloud Systems are Impacting Business Environments

    Martin Stegner, CIO, NOVUM Hospitality
    Digital Tack

    Digital Tack

    Claus Nehmzow, Chief Innovation Officer, Eastern Pacific Shipping Pte
    Brokering the Cloud Services

    Brokering the Cloud Services

    Eric Boyette, Secretary & State CIO, Information Technology
    Defining a Cloud Strategy: A Higher Education Paradigm

    Defining a Cloud Strategy: A Higher Education Paradigm

    Russell M. Kaurloto, VP and CIO, Clemson University
    The 4Ps of Digital Transformation in Pharmaceutical Industry

    The 4Ps of Digital Transformation in Pharmaceutical Industry

    Debraj Dasgupta, Operating Officer, Head of Strategy and Go-To-Market Planning Division, Nippon Boehringer Ingelheim
    Technology’s Role in The Care and Quality of Life for The Aged

    Technology’s Role in The Care and Quality of Life for The Aged

    Jose A Perez, Chief Information Officer, Hammondcare
    How ECM is Revolutionizing Organizations

    How ECM is Revolutionizing Organizations

    Thomas Phelps IV, VP of Corporate Strategy & CIO, Laserfiche
    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy  |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://wireless.apacciooutlook.com/ciospeaks/technology-a-critical-pillar-for-success-nwid-1856.html?utm_source=google&utm_campaign=apacciooutlook_topslider